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Default Icon Troubleshooting

  • Where do I find my course key or course ID?
  • Why is my access code invalid?
  • "Sorry you don't have access to that book." - What now?
  • Why does my VitalSource Bookshelf app not show my books?
  • How do I troubleshoot Videos in Vital Source eBooks?
  • Why will my eBook videos not play in my VitalSource ebook?
  • I am having issues with my VitalSource app
  • Why is the wrong book loading on my eBook?
  • What do I do if my code says it was already redeemed?
  • Why did my eBook or access code stop working?