If your textbook access code is being rejected when you try to redeem it:

• Take a screenshot: Capture the exact error message you're receiving.
• Gather your information:
  • Your course ID/course key used during registration
  • Email address you used to redeem the code
  • Order confirmation (if available)
• Contact support: Reach out via chat, email, or phone with this information.

This allows our digital team to investigate and resolve your access issue quickly. Most code problems can be fixed within one business day once we have the correct information.